Privacy policy

Privacy Policy

Last updated: August 2026

At Hydrolumen (hydrolumen.store), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store, we may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit card details and other payment data (processed securely through our payment providers).
  • Device & Usage Information: IP address, browser type, pages visited, and referring URLs.
  • Order Information: Details about the products you purchase and your transaction history.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Improve our website and product offerings
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Shipping carriers, payment processors, and other vendors who assist in operating our store.
  • Legal Authorities: When required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with your local data protection authority

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
support@hydrolumen.store