Shipping policy
Shipping Details
Thank you for shopping with Hydrolumen! Below you'll find all the information about our shipping policies and delivery times.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
- International Shipping: 10–21 business days (depending on destination)
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping may be available on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website.
International Orders
For international orders, please note that customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.
Shipping Restrictions
We currently ship to most countries worldwide. However, some restrictions may apply to certain regions. If you are unsure whether we ship to your location, please contact us.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to our support team at support@hydrolumen.store. We're happy to help!